PRIVACY POLICY

Introduction

This Privacy Policy describes how we collect, use, and protect the personal information of our website visitors and customers. We take the privacy of our users very seriously and are committed to protecting their personal information. This policy applies to the website and all products and services offered by our company.

Information We Collect

We collect personal information from users when they visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or engage in any other activities or services we offer on our site.

The personal information we collect may include name, email address, mailing address, phone number, credit card information, and other relevant details. We only collect information that is necessary for the purposes of providing our services to our customers.

How We Use Your Information

We use the personal information we collect to provide and improve our services to our customers, to personalise user experiences, to improve customer service, to process transactions, to send periodic emails, and to administer contests, promotions, surveys, or other site features.

We may also use your information to communicate with you about your account, to resolve disputes, to troubleshoot technical problems, and to enforce our policies and terms of use.

How We Protect Your Information

We take appropriate measures to protect the personal information of our users. We use industry-standard security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information.

We use secure servers and encrypt all sensitive information transmitted between users and our website using Secure Socket Layer (SSL) technology.

Sharing Your Information

We do not sell, trade, or rent personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing our customers. These third-party providers are required to keep your information confidential and are not permitted to use your information for any other purpose than what we have contracted them to do.

We may also release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Your Rights

You have the right to access, update, and correct your personal information at any time. You also have the right to opt-out of receiving promotional communications from us by following the instructions in any communication we send you.

If you have any questions or concerns about our privacy policy, please contact us at the email or physical address provided on our website.

Changes to this Policy

We reserve the right to modify or update this privacy policy at any time. Any changes to this policy will be posted on our website, and we encourage users to review this policy periodically. Your continued use of our site after any changes to this policy constitutes your acceptance of the changes.

TERMS OF USE

Scalp Micro Pigmentation Terms and Conditions

Understanding and Acknowledgment

Prior to the procedure, we will explain the treatment's nature, risks, and permanence.
You'll receive written pre-treatment instructions that you must confirm understanding of.
Disclose all known medical conditions, including hair and scalp disorders, to us.
Non-disclosure of medical details is your responsibility; we won't be liable for damages.
List all medications taken in the last 30 days; avoid Aspirin or Ibuprofen before the session.
Pre and post-treatment photos will be taken for documentation, respecting your privacy.
We reserve the right to update these terms and conditions, and pricing at any time without any prior notice.

Treatment

Scalp Micropigmentation is your choice, and you agree to cooperate as needed.
Pigments are applied under the skin's epidermis layer; it's semi-permanent.
While allergic reactions are rare, we can perform a patch test to predict reactions.
Discomfort and minor side effects like bleeding, redness, or swelling can occur.
Follow our aftercare instructions for best results; neglect voids the warranty.
Estimated treatment times may vary; no guaranteed session count.
Fading of pigment over time is normal; retouches may be needed.
Scar camouflage's success varies; we can't guarantee invisibility.
SMP provides the look, not the feel, of short or shaved hair.
Extra sessions beyond the guarantee incur charges.
Technicians are trained and supervised; continuity isn't guaranteed.
Technician's judgment defines "complete" treatment.
Removal of Scalp Micropigmentation will need the use of professional laser treatment.
We can cancel treatment due to substance influence; deposit retained.
Poor scalp condition may lead to treatment cancellation.

Guarantee

Agree on design and hairline before treatment; changes after the second session incur charges.
Up to 3 sessions for scar camouflage; more sessions are charged.
One free top-up within 12 months for fading; other work is chargeable.
Guarantee voids if aftercare is ignored, SMP is tampered with, or external treatments occur.
Top-ups and maintenance are guaranteed; alterations are charged.

Payments

Quoted fees cover the full treatment; a non-refundable deposit secures your appointment.
Deposits are non-refundable; unpaid balances may result in appointment cancellation.
Payment must clear before treatment; card payments need advance notification to your bank.
Accepted payment methods: Visa, MasterCard, cash, and bank transfers.
Failure to pay may lead to appointment cancellation and extra administration charges.

Appointments and Cancellations

Changing appointments requires 48 hours notice; less incurs fees.
Cancelling without notice incurs charges.
Discontinuing treatment requires compensation for reserved time and materials.
Unattended sessions are chargeable.
Appointments may be rescheduled or cancelled due to unforeseen events; no compensation.

Licensing

The Hair Tattoo Clinic is licensed for Scalp Micropigmentation and tattooing.

Premises

Sanitary facilities are provided and maintained.
Treatment rooms include suitable wash basins.

Complaints Policy and Procedure

Compliments and complaints are welcomed.
Confidentiality maintained unless necessary.
Clear procedure outlines handling complaints.

By proceeding with Scalp Micropigmentation treatment, you agree to these Terms and Conditions.

Feel free to contact us with any inquiries.

Hair System Terms and Conditions

Photographs

The Hair Tattoo Clinic will take post-treatment photos for documentation, respecting your privacy.

Hair System Pricing Structure

This section provides an overview of the pricing structure for hair systems offered by The Hair Tattoo Clinic. Please review this information to understand the factors that contribute to the cost of your hair system.

Customisation and Material

The complexity of customisation and the type of material used contribute to the overall cost.
Premium materials, colors, and textures may affect pricing.

Hair Density and Length

Hair density and length influence the amount of hair required for the system.
Higher density and longer length may result in higher pricing.

Base Type and Construction

The type of base and construction method chosen affects the price.
Different base materials, such as lace, skin, or monofilament, have varying costs.

Additional Features

Additional features like wave patterns, curls, or specific styling requirements may incur extra charges.

Maintenance and Care Package

Some hair systems come with maintenance and care packages that contribute to the overall cost.
These packages ensure proper upkeep and prolong the life of the hair system.

Customisation and Consultation

A customisation and consultation fee may apply to cover the process of tailoring the hair system to your specifications.

Fitting and Application

Fitting and application services, if requested, may be offered at an additional charge.

Variation in Pricing

Pricing can vary based on individual requirements, preferences, and choices.
The Hair Tattoo Clinic provides a tailored approach to meet each customer's unique needs.

Contact for Pricing

For accurate pricing information, please contact The Hair Tattoo Clinic directly.
We will provide a comprehensive quote based on your preferences and requirements.

Conclusion

At The Hair Tattoo Clinic, we strive to offer transparent pricing that reflects the quality, customisation, and services we provide. Our team is here to assist you in selecting the right hair system that fits your budget and desired outcome. Contact us for detailed pricing information and personalised assistance.

Customisation/Cancellation & Refunds

Hair systems customised and pre-cut for you are non-refundable.
Refunds are applicable only if the hair system remains unfitted, uncustomised, and pre-checked in the customer's view.
Prior to fitting, a thorough examination for tears, rips, and hair fall is conducted to ensure the hair system's satisfactory condition.
Fitting will only proceed if the hair system is found fit for purpose.
Any products used externally outside of the advise of 'The Hair Tattoo Clinic', and has/or may of caused significant damage, The Hair Tattoo Clinic will not be liable for any loss/damage or costs.
Guarantee voids if aftercare is ignored, Hair system is tampered with, or external treatments occur.

Payments

Quoted fees cover the full treatment; a non-refundable deposit secures your appointment.
A downpayment of 50% is required to secure your booking/pre order, the remaining balance is to be paid on the next occasion, or a full payment can be paid prior.
Deposits are non-refundable; unpaid balances may result in appointment cancellation.
Payment must clear before treatment; card payments need advance notification to your bank.
Accepted payment methods: Visa, MasterCard, cash, and bank transfer.
Failure to pay may lead to appointment cancellation and extra administration charges.

Maintenance and Upkeep

Customers are responsible for maintaining their hair systems.
Regular maintenance appointments and adherence to guidance are crucial for proper upkeep.
Failure to maintain the hair system may affect its longevity and appearance.
We inspect the hair system on every maintenance to ensure the upkeep of the hair system, for wear and tear.

Longevity and Guarantee

We cannot guarantee the specific longevity of the hair system due to varying factors.
Natural wear and tear, maintenance, and usage contribute to the system's lifespan.

Damage and Responsibility

The Hair Tattoo Clinic is not responsible for any damage to the hair system post-fitting.
Customers are encouraged to have two hair systems for rotation to prevent excessive wear and ensure a backup.

Hair Dyes and Alterations

The Hair Tattoo Clinic will not be liable for damages resulting from the use of hair dyes.
Any changes made to the hair system outside its original state may affect its performance and void any warranties.

Hair System Products

This policy outlines guidelines for the use of products on hair systems provided by The Hair Tattoo Clinic. Proper care and use of products are essential to maintain the quality and appearance of your hair system. Please read and understand these guidelines before using any products.

Authorised Products

Only products recommended or provided by The Hair Tattoo Clinic should be used on your hair system. These products are specially formulated to ensure compatibility with the materials and construction of the hair system.

Shampoo and Conditioner

Use sulfate-free and mild shampoos and conditioners recommended by The Hair Tattoo Clinic.
Gently lather the shampoo and apply it to the hair system, avoiding excessive rubbing or tugging.
Rinse thoroughly with lukewarm water.

Styling Products

Use alcohol-free and water-based styling products as suggested by The Hair Tattoo Clinic.
Apply styling products evenly and avoid using excessive amounts.

Adhesive and Remover

Adhesives and removers provided by The Hair Tattoo Clinic should be used as instructed.
Always perform a patch test before applying adhesive to ensure compatibility with your skin.

Heat Styling

Use heat styling tools sparingly and at low temperatures.
Apply a heat protectant product before using any heat styling tools.

Sun Protection

Exposure to direct sunlight can fade the hair system's color and degrade its materials.
When exposed to sunlight, consider wearing a hat or using a UV protectant spray.

Maintenance Schedule

Follow the recommended maintenance schedule provided by The Hair Tattoo Clinic.
Regular cleaning and proper care will ensure the longevity of your hair system.

Avoid Contact with Eyes and Skin

Keep products away from your eyes and sensitive skin areas.
In case of accidental contact, rinse thoroughly with water.

Prohibited Products

Do not use hair dyes or bleaches on the hair system.
Avoid oil-based, heavy, or greasy products that can damage the adhesive and materials.

Product Allergies

If you experience any allergic reactions or irritation after using a product, discontinue use and consult The Hair Tattoo Clinic.

Non-Compliance and Responsibility

The Hair Tattoo Clinic will not be responsible for damages caused by using non-authorised or incompatible products.

Any modifications to the hair system using unauthorised products may void warranties and guarantees.

By purchasing our hair system/products from The Hair Tattoo Clinic, you agree to adhere to these usage guidelines. If you have any questions or concerns, please contact us for assistance.

Points System terms and conditions

Reward System for Customer Purchases: The Points Advantage

At The Hair Tattoo Clinic, we believe in rewarding our valued customers for their loyalty and trust. Introducing "The Points Advantage," a robust reward system designed to make your experience even more satisfying. Here's how it works:

Earning Points:

Purchase Points:
- For every £1 spent on treatments, earn 1 point. So, a £1000 treatment would earn you 1000 points.

Points Redemption:

Discounts on Future Treatments:
- Redeem your points for discounts on future treatments. Every 100 points can be converted into a £1 discount. Save big on your next visit!

Bonus Opportunities:

Double Points Days:
- Keep an eye out for special promotions! On selected days, earn double points on your purchases.

How to Enroll:

Create a Wix Account

If you don't already have a Wix account, the first step is to create one. Visit the Wix website and click on the "Sign Up" or "Log In" button at the top right corner of the page. Follow the prompts to create your account by providing the necessary information.

- Easily track your points through our user-friendly online dashboard, accessible from your account.

Discount Code Terms and Conditions

Eligibility:
- Discount codes are applicable only to eligible products and services specified during the promotion.
- Some discount codes may have specific eligibility criteria, such as minimum purchase requirements or targeted customer segments.
Duration:
- Each discount code has a specified validity period. Ensure to use the code within this timeframe to avail of the discount.
Redemption Limit:
- Unless otherwise stated, each customer is limited to one redemption per discount code.
- Discount codes cannot be combined with other promotions or offers, unless explicitly mentioned.
Application:
- Discount codes must be entered at the checkout page during the purchase process to be applied.
- Failure to enter the code at the time of purchase will result in the forfeiture of the discount.
Exclusions:
- Certain products, services, or categories may be excluded from discount code promotions. Refer to the promotion details for any exclusions.
Non-Transferable:
- Discount codes are non-transferable and can only be used by the intended recipient.
- Sharing or transferring discount codes to others may result in the cancellation of the discount.
Refunds and Returns:
- If a product or service purchased using a discount code is returned, the refund will be for the amount paid after the discount.
- The discount will not be refunded or reissued in case of returns.
Void where Prohibited:
- Discount codes are void where prohibited by law.
- The Hair Tattoo Clinic reserves the right to modify or cancel discount codes at any time due to legal or regulatory reasons.
Fraud Prevention:
- The Hair Tattoo Clinic reserves the right to monitor and prevent any suspected fraudulent activities related to the use of discount codes.
- Any attempts at fraud may result in the termination of the discount and account privileges.
Modification and Termination:
- The Hair Tattoo Clinic reserves the right to modify or terminate discount codes at its discretion.
- Customers will be notified of any changes to the terms and conditions of discount code promotions.
Contact Information:
- For inquiries or assistance regarding discount codes, please contact our customer support team at 07411482947

By using a discount code at checkout, you agree to comply with these terms and conditions. The Hair Tattoo Clinic reserves the right to make changes to these terms at any time without prior notice.

Terms and Conditions Apply:

Points are non-transferable and can only be redeemed by the account holder.
Points have no cash value and can only be used for specified rewards within the program.The Hair Tattoo Clinic reserves the right to modify or terminate the program at any time.

Join The Hair Tattoo Clinic rewards today and let "The Points Advantage" transform your treatments into a rewarding journey. Thank you for choosing us as your preferred destination for quality and excellence!